Specialists in GRC training: Behavioural Change
We were engaged by the global banking division of a major international bank to develop and deliver a major conduct project in response to the Financial Conduct Authority’s Conduct Risk initiative. There were a number of challenges, including striking the right tone in the materials, encouraging challenge and decision-making on difficult and subjective topics and driving sustained behavioural change. The materials were also to be delivered to a large, global audience.
Given the nature of the project, we proposed an instructor-led classroom-based solution. In order to promote engagement and to sustain the learners’ interest throughout the half-day training session, we proposed the utilisation of group exercises and voting buttons (with a fun competitive dimension) and the use of film clips. We also proposed the development of two original, scripted scenario-based videos to illustrate the key behavioural change concepts and promote discussion.
As the material called for experienced trainers with a high level of both technical regulatory expertise and facilitation skills, it was agreed that it would be delivered by members of Eukleia’s training faculty. Where economic for the client, the sessions were delivered globally in the classroom. For smaller locations, we developed and delivered WebEx versions of the material. A Eukleia Project Manager was assigned to the project to handle the scheduling. We worked with our sister company, LEO, to script and film the two bespoke videos.
The training programme was successfully delivered and was extremely well received both by the client and the learners. The sessions achieved their primary aim of prompting and supporting an on-going conversation about conduct and promoting sustained behavioural change.
Multi-media digital solutions: Competition Law
A European banking client had a need for an awareness-level e-learning course on competition law. The training module was to be mandatory for a limited group of employees but the client was keen to maximise take-up of the course by making it highly engaging and impactful so that other employees would choose to take the course too.
We first worked with the client to fully understand the key messages to be delivered. We then created a series of highly interactive and engaging scenarios to bring those messages to life. We proposed that the e-learning be supported by a series of high impact ‘taster’ videos to act as trailers and to encourage the employees, for whom the training was non-mandatory, to take the e-learning.
We worked with our sister company, LEO, to create the video ‘trailers’. The first of these videos was repeated at the start of the e-learning to provide a direct link between the videos and the course. The e-learning content was built around a ‘Day in Life’ storytelling concept showing how everyday interactions and activities could have competition law impacts, both inside and outside the office.
The videos and e-learning worked together to successfully deliver highly impactful training that delivered the client’s key messages in an accessible and non-legalistic way. There was a pleasing take-up of the training by employees. The training was also translated into a number of languages by our translation partners.
Trusted Advisor: Tackling modern slavery initiative with Stronger Together
Stronger Together is a multi-stakeholder initiative that provides businesses with the knowledge, resources, and tools to reduce modern slavery within their own operations and their supply chain.
To assist with this objective, Stronger Together required training materials to help learners know how to deter, identify and prevent modern slavery.
Training materials for supervisors and recruiters, with a focus on the food production sector, were launched in 2015 to coincide with the implementation of the UK Modern Slavery Act 2015.
As a follow-up, further materials with a broader focus, aimed at UK businesses and global businesses, were launched in 2017. Since then, bespoke courses have been commissioned and new courses soon to be released include tailored versions for the aquaculture and manufacturing sector.
The training materials provided the learner with an understanding of what modern slavery is and how it could impact their business issues, as well as clear guidance on what to look for and how they should respond to any potential incidences of exploitation.
Different versions of the course were targeted at different audiences to ensure content was relevant to the learner. The courses included engaging videos depicting real-life scenarios re-enacted by actors, and interactive exercises to reinforce the learner’s understanding.
As of March 2017, over 36,000 people globally had taken the supervisors and recruiters training.
International Serious Play Awards
Brandon Hall Awards - Excellence in Learning