Handling Complaints for Customer Facing Staff

This course covers:
What complaints are
Why they must be handled properly
The complaints handling process

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Learning objectives

By the end of the course the learner will be able to:

  • Recognise the importance of handling complaints correctly and the consequences for failings
  • Explain what complaints are and how they can be made
  • Describe the key stages in the complaints handling process including the regulatory requirements
  • User icon

    Audience

    Suitable for all

  • Stopwatch icon

    Course duration

    Up to 20 mins

  • Cap icon

    Assessment

    End test included as standard

Technical specifications

Format

SCORM 1.2
FLASH
jQuery
CSS

Hosting environment

SCORM 1.2 compliant LMS platforms including:
● Moodle
● Cornerstone
● SumTotal
● Saba
● NetDimensions

Supported browsers

Internet Explorer 11
Edge
Chrome
Firefox

Learner environment

Desktop
Laptop
Flash enabled
Pop up blockers disabled
Minimum screen resolution 1024 x 768
Recommended connection speed 512 KBPS
JavaScript must be enabled

Please request a trial if you would like to review the course. Your business development manager will be in touch to discuss next steps.

Request a trial

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