Conduct Risk – Retail

This course covers:
The definition of Conduct Risk and the drivers behind its development
Fair treatment of customers and discusses the connection between Conduct Risk and Treating Customers Fairly
Advice for learners on thinking, acting and escalating in the right way

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Learning objectives

By the end of the course the learner will:

  • Know the ethical and commercial importance of doing the right thing
  • Understand the behavioural changes required to mitigate the risk of future damage and harm
  • Have practised those behavioural changes in a series of practical exercises and scenarios
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    Audience

    Suitable for all

  • Stopwatch icon

    Course duration

    Up to 20 mins

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    Assessment

    Contains in-line knowledge checks throughout

Technical specifications

Format

SCORM 1.2
SCORM 2004 (3rd/4th edition)
HTML
jQuery
CSS

Hosting environment

SCORM 1.2/2004 (3rd/4th edition) compliant LMS platforms including:
● Moodle
● Cornerstone
● SumTotal
● Saba
● NetDimensions

Supported browsers

Internet Explorer 11
Edge
Chrome
Firefox

Learner environment

Desktop
Laptop
Tablet devices
Pop up blockers disabled
Minimum screen resolution 1024 x 768
Recommended connection speed 512 KBPS
JavaScript must be enabled

Please request a trial if you would like to review the course. Your business development manager will be in touch to discuss next steps.

Request a trial

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