Case Study

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TCF Elearning for Health Care insurer


Situation

 
The International arm of one of the world’s leading Healthcare firms approached Eukleia to provide an elearning course on TCF for all of their staff.
 

Solution

 
Lynsey Masters, Eukleia Training’s TCF Subject Matter Expert met with the firm to agree the scope of the project. Lynsey was keen to make sure that the course wasn’t simply about the FSA’s approach to TCF but instead more about how the firm had implemented TCF and what this meant for staff in their day to day role.
 
 At the end course was a case study based on a real life example of a TCF issue in the firm which required staff to apply the principles of TCF and identify the right outcome for the customer.
 

Outcome

 
The training was delivered on time and in budget and was hugely successful as it communicated both the key messages from the FSA and what the firm was doing internally to implement TCF.
 
 “I am really keen to provide some feedback on the course and the great service we have received from you and the team.” Learning & Development Manager
 
 A year later, the client approached Eukleia again to update the course to reflect the TCF journey of the firm one year on.
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