Case Study

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Compliance Training Programme for Leading Investment Bank


Situation

The investment banking division of one world's leading banking groups has a large and diverse employee population spread across its operations in EMEA, Asia, and the Americas. Maintaining and growing the levels of training and competence for this population is a continual challenge.

The Director of Compliance at the bank approached Eukleia with a broad ranging brief to increase the scope, the breadth and depth of coverage of the compliance training.

Solution

Eukleia Training was first selected by the bank in 2005 to implement an ongoing programme of content development and maintenance, ranging across a variety of topic areas. The bank has made use of Eukleia's subject matter expertise in core topics of Financial Crime, Market Abuse, Conflicts of Interest and MiFID to develop bespoke elearning courses for its global audience. In addition, Eukleia has been asked to work closely with the bank's own Subject Matter Experts (SMEs) to develop courses in Information Risk Management and Operational Risk Management.

Eukleia's courses are developed to the SCORM 1.2 standard, and include Adobe Flash animations, video and audio sequences as appropriate. Eukleia works closely with the bank's chosen LMS platform partner to integrate the training content.

Outcome

As a result of the training development, the bank has been able to standardise their compliance training delivery on a global basis, and has achieved near 100% completion rates on the courses with a population of over 12,000 users.

For the bespoke compliance courses, in each case, Eukleia provided a complete design and build solution from an initial brief, to deliver bespoke courses on time to a fixed budget. In addition, as the bank continues to grow through new acquisitions, Eukleia has tailored and adapted content for these divisions, providing a cost effective route to implement training interventions for these new employees.

Eukleia has received high ratings for customer satisfaction from the compliance team and the users themselves, and this has led to referrals and new commissions from other parts of the banking group, including the retail and wealth management divisions.

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