Operational Risk Management

Course Outline


The course starts with an investigation into the sources of operational risk. It then moves onto considering the ways in which the business can understand and control these risks, including a review of the three lines of defence model. Throughout the course we highlight the role played by all employees in reporting and controlling operational risk. There are a number of short exercises embedded in the course to reinforce the key learning points as the learner goes through the material.

Course test

The course ends with a 10 question multiple choice test that selects at random from a bank of 20 questions. At present, there are 15 questions in the bank allowing us to add 5 or more questions that are directly related to the firm's policies when we are tailoring the course to your requirements.

Further Information


SCORM 1.2 compliant. The course uses Adobe Flash and Trivantis Lectora.


This course runs on any SCORM compliant LMS platform. Adobe Flash Player 8 plug-in (or later) must be installed in the web browser. JavaScript must also be enabled and all pop-up blockers disabled.

Course Overview

Through a series of examples and exercises the course demonstrates the range of issues covered by this broad risk category and looks at the ways in which the business tries to manage them.

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Learning outcomes:

By the end of the course the learner will have a better understanding of:

  • What is meant by Operational Risk
  • How the firm seeks to control this important risk
  • The employee's role in this process
  • Where to obtain further assistance


The course is suitable for all staff and requires no previous knowledge or experience. Examples and interactions are designed to be used by staff at all levels.

Course duration:

Approximately 30 minutes.


The course includes a randomised question bank of 15 questions which can be tailored on request.